Below is our terms and conditions for each sale we conduct. These are set forth to protect both the purchaser and ourselves for each transaction.
Please thoroughly read through our policy and this website before purchasing or adopting. Young chinchillas will come with a sample of the food they are on and an information care packet. Please read the packet thoroughly for information regarding bringing home your new chinchilla.
Feel free to contact us via email, Facebook or Instagram for any inquiries or questions regarding our sales policy.
I do not accept checks or money orders for any reason. This is to protect both ourselves and the buyer from any issues regarding checks and money orders. On the day of adoption, the balance for the animal and/or supplies must be paid in full in cash.
A non-refundable fee of $25 is required to hold an animal, this can be payed via PayPal only. We do not accept full payment through PayPal as this would require the purchaser to pay an extra fee to PayPal. Therefore, we absorb the fee for the deposit and ask the rest be paid in cash upon adoption day.
Cancellations and No Shows
Any appointment cancellations MUST be confirmed with us 48 hours prior to the appointment change. Any cancellations or no-shows that occur same day as the pick-up date immediately forfeit any non-refundable deposit and animal to Sunshine Chinchillas. We understand that life happens and is not always predictable, therefore we do allow for up to three cancellations with AT LEAST 48 hours notice beforehand. Any cancellation or no-show that occurs without notice is cause for immediate termination of the adoption. To continue the adoption of the animal if a cancellation or no show occurs, another non-refundable deposit of $25 must be placed on said animal. The first initial $25 deposit that was placed will no longer count toward the full price of the animal, a second deposit must be placed to hold the animal again. This is for the protection of our animals; constant unnecessary travel as a result of repeat cancellations or no-shows can cause extreme strain on any animal. For the consideration of the chinchilla(s) well-being, this policy protects them from unneeded stress.
How does the waiting list work?
Our waiting list works in a first come, first served manner. This means that if you are interested in a particular color, gender or type of chinchilla that we do not have available, you will be placed on our wait list and contacted when you are next in line. Therefore, if there is someone ahead of you who is seeking out the same type of chinchilla you are looking for, they will be contacted first as they are next in line to have the opportunity to adopt said animal. Each person who is contacted for an open availability has 48 hours to respond before we move on to the next person in line. This ensures that the animal we have available finds a home in a timely manner and those who are next in line have an equal opportunity to adopt an animal they are seeking. Those ready to adopt must then place a $25 non-refundable deposit on the animal, this ensures that the chinchilla is on hold for that person only until they are ready to go to their new home. If a person decides to forgo the adoption, they automatically forfeit the deposit to Sunshine Chinchillas. This is non-negotiable.
Same Day or Next Day Pick-Up Will Require A Deposit
If you contact us and would like to adopt an animal the same day or the next day after inquiring, we require a non-refundable deposit of half the adoption price. This deposit is non-refundable no matter the situation; if you decide upon our meet-up that you are no longer interested in the animal, this fee will not be reimbursed. This prevents "window shopping" and/or impulsive adoptions which spares our animals from unnecessary stress.
Sunshine Chinchillas does not recommend using third-party animal transport services as chinchillas can be tricky to transport safely if the utmost care is not provided. Sunshine Chinchillas does not take any responsibility for injuries and/or deaths that can result from using these transport services. If you use a transport service, you MUST communicate this prior to adoption. If this is not communicated, the deposit will be forfeited to Sunshine Chinchillas and the animal will not be adopted out.
We Are a Private Facility
Due to our business being very small scale, we are a home-based facility. We have the right to not allow anyone into our home for any reason at anytime. We typically will choose a meet-up location and will send the address when we have confirmed the appointment with you. This ensures our customers and our safety by choosing a public location to meet.
We Do Not Allow Tours of Our Facility
Once again, we are very small scale and are not a pet store. We do not have business hours and our home is not open to the public. We do not provide tours of our home or animals as this puts our chinchillas health at risk due to transmittable diseases, stress, and possible mishandling.
We Do Not Allow "Meeting" the Chinchilla Without Adopting
Most chinchillas have similar personalities, they are not like dogs or cats where they have vastly different temperaments. Coming to "meet" the animal before adopting will not show whether or not they will bond with you. If you schedule a meet-up with us, you must purchase the animal the same day. This reduces the stress on the animal and prevents over-stimulation from meeting too many different people.
We Do Not Encourage Chinchillas as a Pet for Children under 13 years old
Chinchillas can be high strung and flighty, most do not like being held. Chinchillas are not cuddly in any way and are not a good pet for small children, they should never be interacted with by a child unsupervised. Just like any animal, there is the potential that they can bite, spray, or bark as a defense. If purchasing for a child, we are not responsible if the animal is mishandled, handled too much, unsupervised with a child, or not given the alone time they need and either react negatively or pass away.
We Do Not Allow Another Animal to "Meet" Our Animals Before Adopting
If you have an established chinchilla already, bringing them to meet the animal you are adopting will not be a good indication if they will get along. The stress of travel, new smells, and new environments will be too distracting for the animals to truly show whether they will be friendly to each other. The best method to introduce animals is the side-by-side or cage-within-a cage method, found here. We also do not allow meetings of different animal species or encourage housing chinchillas in the same cage with a different species of animal.
We Do Not Buy Back Chinchillas
I do not buy back chinchillas that have been purchased from Sunshine Chinchillas or any animal for that matter. I will, however, take back any chinchillas that I have sold under my ranch name.
Please Remember: These Are Living Creatures
Occasionally, kits may not grow as fast as we'd like. If they are not the weight we want them to be before being taken home, they will not be leaving our facility. Kits can lose weight in a matter of days, we do not have control of this. Although rare, it does happen and can affect the scheduled pick-up date. Please remember, these are living creatures with fluctuating needs that we can't always control. Thus, please take this into consideration and be prepared if something changes.
Refusal of Sale
I have the right to refuse a sale to any person(s) whom I feel cannot take care of the animal(s) they are interested in.
Must be 18 or Older to Purchase
I do not sell to anyone under the age of 18 without a parents consent.
Shipping Not Available
I do not ship chinchillas at this time. However, we do have supplies available for purchase that can be shipped.
Meeting Long Distances
We do ask for a fee $45 per hour of driving to meet. Non-refundable deposit of $25 is required before traveling. Upon meeting, the remainder of the balance for any animal(s), delivery fees and/or supplies is due in cash only.
Chinchilla kits will only be eligible to go home once they are at least 10 weeks or older and over 200 grams. No exceptions. Any animals up for adoption that are over four months old are typically a rescue animal unless otherwise stated.
No Veterinary Health Guarantee
We do not offer a veterinary health certificate guarantee with our animals. This is due to chinchillas not needing routine teeth filings, check-ups, vaccinations, neuters/spays, or any other non-emergency related veterinary care. We do not breed animals with genetic defects or illnesses; we also will not sell an animal that shows signs of any illness.
We do not offer refunds or replacements for animals that develop fungus/ringworm as it does not cause injury or illness. This ailment has the ability to crop up in any animal, either purchased/adopted from us or not, due to weather, warmth and humidity. There is no way to confirm whether it started in our facility or in the home of the adopter. This is not lethal or cause for a veterinary check-up and can be treated at home with Lotrimin foot powder.
No Refunds; Replacements Only
If an animal passes away within seven days of adoption, a necropsy is required to determine cause of death. Any replacements will be based on a vet's examination that the chinchilla was sick prior to being purchased. Any and/or all veterinarian costs are the responsibility of the purchaser(s). Sunshine chinchillas is not responsible for veterinarian costs once the animal leaves their care. Proof of vet visit will be required to be submitted to Sunshine Chinchillas.
This does not cover accidents, acts of God, negligence or neglect by the pet owner. Disregarding information in our care packet, accidental injuries, death from natural causes, poor care or neglect will not warrant a replacement animal to be provided. If a necropsy reveals any of these to be the cause of death, replacement policy is null and void. Animals that pass away due to stomach impaction from improper materials in their cage, overexertion and/or overheating from playtime, too large of a cage for a very small kit, dangerous cage accessories, and any other causes that directly breach our policies are immediately disqualified from being eligible for replacement.
Cage Setups and Supply Packs
Please note that any cage setups we sell are almost always re-purposed used cages. Any cage setup sold is typically priced based on the supplies it comes with rather than the cage itself. Supplies included can be a mixture of new or used and will be priced accordingly. If you are looking for a brand new cage, we can recommend some brands upon request.
Animals Bred by Sunshine Chinchillas
Will be guaranteed only for the first 5 days post-purchase against communicable diseases. No genetic guarantee is available. Rescue animals have no health guarantee.
By purchasing and/or adopting a chinchilla(s) from Sunshine Chinchillas you are acknowledging and accepting these terms of sale
*Upon receipt of your chinchilla you will be asked to print, sign and date a copy of the sales policy for our records*